We offer full-service short-term rental management with a team of 18+ dedicated professionals. This includes:

- Six guest messaging specialists available 24/7, enhanced with AI tools.

- A general manager, operations coordinator, and dedicated head of cleaning.

- Two full-time maintenance team members plus a deep network of preferred repair professionals.

- A full-time interior designer to assist with refreshes and oversee full-property design, working with a curated list of preferred designers.

- Revenue management, OTA setup, listing optimization, restocking, guest relations, vendor management, monthly owner statements, and more.

We also have 14 cleaning crews and 12 part-time contractors we work with along with a constantly growing team.

- We are software-first and data-driven.

- We have a full team, not just one or two people doing everything.

- We own STRs and know what works.

- We design, onboard, and optimize properties with care.

- We manage your home like it’s our own.

- We’ve earned a 4.9+ rating across 4,000+ reviews because we care deeply about every stay.

Our standard fee is 25% of gross booking revenue (excluding cleaning fees). Cleaning fees are paid directly to the cleaners. Any other operational costs (supplies, maintenance, deep cleans, etc.) are passed through with full transparency and shown on your monthly owner statement. Our one-time onboarding fee is $1,500 that is made up of 94 steps and includes $875 of hard costs.

We handle it all: initial walkthrough, professional photos, supply stocking, OTA setup, listing optimization, pricing strategy, and a full deep clean. This setup is essential to launch strong and is often where many property managers fall short.

Yes, we start with an 24-month agreement that auto-renews. This allows for proper onboarding, review accumulation, and ramp-up. We structure contracts to protect both parties and ensure long-term alignment.

Our standard fee does not include:

- Local permit handling or city registration (owners are responsible, but we can guide you).

- Real estate agency services (though we provide feedback and projections on potential STRs).

- Utility setup, furnishing logistics, or supply buying (unless selected as part of a turnkey package).

- Sales tax reporting (offered optionally for an additional monthly fee — exclusive to HomeHop).

We currently manage properties across all major Ohio markets: Cleveland, Akron, Canton, Columbus, Cincinnati, Dayton, Toledo, Sandusky, and Hocking Hills.

STR legality is city-specific. We recommend connecting with us before purchase. We’re also founding members of NOSTRA (Northern Ohio Short-Term Rental Alliance), advocating for fair and responsible regulation.

Yes, you’ll need a policy that explicitly allows short-term rentals. We’ll review your coverage during onboarding and can connect you with our preferred broker to ensure compliance.

Yes — and it shows. We own over 30 properties as of mid-2025 and are launching a $5 million fund to acquire 50+ more. We evaluate everything through the lens of ROI, durability, and long-term value because we manage our homes the same way.

Reach out to [email protected] or connect directly with our Chief Growth Officer, Vince Baiera, at [email protected]. We’ll schedule a call to learn about your goals and walk you through what to expect.